Several standardization initiatives are under way within organizations such as the Object Management Group (OMG) and the World Wide Web Consortium (W3C), including the proposed Business Process Modeling Notation (BPMN), Business Process Definition Metamodel (BPDM), Business Process Maturity Model (BPMM), Business Process Execution Language (BPEL) and many others, including related initiatives in the area of Web Services. Recently, the systematic modeling of business processes has become an area of great interest in Information Technology. Many valuable contribitions to state modeling have been made by David Harel: see for example Harel and Politi (1998). A good introduction to Workflow is given by van der Aalst and van Hee (2004). Havey (2005) gives a broad summary of several business process modeling approaches. Rummler and Brache (1995), Burlton (2001) and many others have described methodologies for capturing business process definitions, and Hammer (1997) and others have emphasized the restructuring of businesses around processes. Terry Halpin, Tony Morgan, in Information Modeling and Relational Databases (Second Edition), 2008 Chapter Notes An organization can advertise the maturity level if it passes this appraisal successfully. 4.Ĭonfirmatory appraisal: All stipulated practices of a maturity level are checked in detail and examined with regard to the requested process goals of the maturity level. Supplier appraisal: This appraisal is identical to the progress appraisal, except that no employees of the enterprise examined are members of the appraisal team. Quantitative data is determined and compared with the review's results. Progress appraisal: All process areas of a maturity level are examined in detail to advance development toward a maturity level or anticipate results of a confirmatory appraisal. Starter appraisal: The appraisal only takes a few days to obtain an overview as to what extent the business processes of an enterprise comply with BPMM. There are four different types of appraisals: 1. The appraisers review process artifacts and interview process managers as well as persons who execute the process. These teams consist of an external team leader and team members, some of them working for the enterprise appraised. Maturity level 2, for example, includes requirements and configuration management, and maturity level 7 comprises further process areas.Īppraisal teams determine whether concrete business processes of an enterprise comply with a maturity level of BPMM. Innovative improvement measures are actively taken to enable the enterprise to achieve its goals.Ī maturity level is not a universal solution that addresses all business processes of an enterprise. Process performance can be predicted or managed statistically based on intermediate states. The performance of standard processes is recorded statistically to detect deviations.
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Directives specify how to adapt processes to specific needs. Standard processes derived from best practices are used. Similar tasks in different teams can be processed with completely different approaches. They are performed ad hoc, and their results are barely predictable.īusiness processes can be repeated at the local level that is, specific departments or teams (work units) are able to execute defined flows repeatedly. The lowest level implies only that business processes exist. 4.Ĭonfirmatory appraisal-All stipulated practices of a maturity level are checked in detail and examined with regard to the requested process goals of the maturity level. Supplier appraisal-This appraisal is identical to the progress appraisal, except that no employees of the enterprise examined are members of the appraisal team. Progress appraisal-All process areas of a maturity level are examined in detail to advance development towards a maturity level or anticipate results of a confirmatory appraisal. Starter appraisal-The appraisal only takes a few days to obtain an overview as to what extent the business processes of an enterprise comply with BPMM. The appraisers review process artifacts and interview process managers as well as persons that execute the process. Appraisal teams determine whether concrete business processes of an enterprise comply with a maturity level of BPMM.